Extreme Networks has officially worked its Service AI Agent into its flagship network management package, Platform ONE, to give customers rapid access to diagnostics, autonomous troubleshooting, root-cause analysis, dashboards, and automation.
Extreme Platform ONE is the company’s cloud-based platform that integrates wireless, wired and security product data and then ties in AI and analytics services as well as capabilities from its partners, which include Intel, Microsoft and ServiceNow. Extreme’s product line includes its ExtremeCloud IQ network management package, Universal switches, and a variety of security, wireless, and SD-WAN networking software, in addition to its Network Fabric. The information collected from these systems is combined into one dashboard that simplifies operations and reduces the time it takes to spot and solve enterprise-wide problems, according to Extreme.
The Service AI Agent works within Platform ONE and uses natural language to perform tasks such as planning, configuring, troubleshooting, and generating reports. Extreme says the agent can handle complex tasks such as policy enforcement and compliance management without manual intervention. Extreme showcased the AI agent earlier this year, and it was available on a limited basis until now.
“Purpose-built for enterprise networking, Extreme’s AI Service Agent streamlines network management, automates routine workflows, and empowers IT teams to deliver faster, smarter support,” Extreme stated. “By taking on time-consuming tasks like evidence collection, ticket creation and case management, the Service Agent slashes manual effort by up to 95%, accelerating resolution and freeing teams to focus on strategic priorities. Extreme Platform ONE is redefining operational efficiency across enterprise networks,” Extreme stated.
The agent collects logs/telemetry, analyses abnormal patterns and can execute corrective actions automatically. The system can initiate tasks such as trouble ticket creation and firmware update recommendations in one workflow and to a single pane of glass for the customer, Extreme stated.
Bob Laliberte, principal analyst, networking & observability, with theCUBE Research, wrote of the Extreme agent earlier this year: “Perhaps the most compelling innovation within Platform ONE is the debut of Service Agent—Extreme’s first autonomous AI agent. This virtual assistant goes beyond basic automation that identifies and diagnoses problems in real time, attempts auto-remediation where possible, escalates with pre-collected diagnostic evidence when human intervention is needed, manages open cases and provides contextual updates and flags issues like end-of-life products or new CVEs impacting the environment.”
“Critically, Extreme also enables guardrails to ensure autonomy doesn’t introduce risk. Service Agent inherits permissions from the user who initiates it, and administrators can define its scope and access down to the tool level. What this means is that there is always a human in the loop (HITL) to ensure the correct actions are being taken and help to accelerate the time to comfort and validation with the AI-powered agent recommendations,” Laliberte stated.
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